As COVID-19 continues to challenge Canadians, we have relief measures available for those needing support or assistance with their mortgage. Get in touch with us at Concentra@mortgageservicing.ca. We are here to help.
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Online Terms and Conditions of Website Use and Access
Acceptance of Terms
The terms "Concentra" or "us" or "we" refer to the owner of this Website, Concentra Bank, a Schedule I bank organized under the laws of Canada, with its registered office located in Saskatoon, Saskatchewan, and its wholly owned subsidiary, Concentra Trust, a federal trust company organized under the laws of Canada, with its registered office located in Saskatoon, Saskatchewan. The term "you" refers to the user or viewer of this Website.
Modification of Terms
We maintain the right in our sole discretion to revise and update these Terms from time to time. Any and all such modifications are effective immediately upon publishing and apply to all access to and continued use of the Website. You agree to review the Terms each time you use the Website to be aware of any such modifications. Your continued use of the Website shall be your acceptance of these modifications.
Modification of Content
The information and material on this Website may be changed, withdrawn or terminated at any time in our sole discretion without notice. We will not be liable if, for any reason, all or any part of the Website is restricted to users or unavailable at any time or for any period.
Third Party Websites
For your convenience, this Website may provide links or pointers to third party sites. We make no representations about any other websites that may be accessed from this Website. If you choose to access any such sites, you do so at your own risk. We have no control over the contents of any such third party sites, and accept no responsibility for such sites or for any loss or damage that may arise from your use of them. You are subject to any terms and conditions of such third party sites.
Our site must not be framed on any other site, unless you obtain our prior consent. We reserve the right to withdraw linking permission without notice. You will cooperate with us in immediately stopping any unauthorized framing or linking.
No Reliance on Content
The content on our Website is provided for general information purposes only. It is not intended to be specific advice regarding legal, accounting, financial, or tax matters on which you should rely. You must obtain more specific or professional advice before taking, or refraining from, any action or inaction on the basis of the content on our site.
We make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date. Your use of the Website is at your own risk, for which we shall not be liable, and it shall be your sole responsibility to ensure that any products, services or information available through this Website are suitable for your specific requirements.
Your Use of Website
You are responsible for obtaining your own access to the Website and for the Website's availability and performance. You are required to ensure that all persons who access the Website through your internet connection are aware of these Terms and comply with them. You are responsible for any security breaches or performance issues relating to accessing the Website.
You are prohibited from attempting to circumvent and from violating the security of this Website, including without limitation: (a) accessing content and data that is not intended for you; (b) attempting to breach or breaching the security and/or authentication measures which are not authorized; (c) restricting, disrupting or disabling service to users, hosts, servers or networks; (d) illicitly reproducing TCP/IP packet header; (e) disrupting network services and otherwise disrupting Website owner's ability to monitor the Website; (f) using any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying any of the material on the Website; (g) introducing any malware, including viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful; (h) attacking the Website via a denial-of-service attack, distributed denial-of-service attack, spoofing, flooding, mailbombing or crashing; and (i) otherwise attempting to interfere with the proper working of the Website.
As a condition of your access and use, you agree that you may use the Website only for lawful purposes and in accordance with these Terms. Without limiting the foregoing, you agree that your use of the Website shall not:
provide any false, inaccurate or misleading information; or
engage in any other conduct which, as determined by us, may harm Concentra or expose it to liability.
As a financial institution, Concentra understands first-hand the paramount importance of preserving data integrity and confidentiality; we employ industry-accepted standards in our web applications to preserve the security of information transferred to us through these channels. These measures include, but are not necessarily limited to, 128-bit secure socket layer encryption, security certificates, user authentication and web sessions.
Any unprotected electronic communication over the Internet is, as with communication via other mediums (e.g. cellular phones, post office mail, Social Media Pages), not secure or confidential, subject to possible interception or loss, and possible alteration. You should not send any confidential, proprietary or sensitive information about you or others via these mediums. Concentra Bank is not responsible for and will not be liable to you or any one else for any damages in connection with an email, text message, comment, post or any other electronic message sent by you to Concentra Bank, or an email, text message, comment post or any other electronic message sent by Concentra Bank to you.
To access some features of the Website, you may have to register for a user account. When registering for your user account, you must provide accurate and complete information. You are solely responsible for the activity that occurs on your user account, and you must keep your account password secure. You must notify Concentra immediately of any breach of security of any kind or unauthorized use of your user account.
Although Concentra Bank will not be liable for your losses caused by any unauthorized use of your user account, you may be liable for the losses of Concentra Bank or others due to such unauthorized use.
Intellectual Property Rights and Ownership
You understand and agree that the Website and its entire contents, features, and functionality, including but not limited to all information, software, code, text, displays, graphics, photographs, video, audio, design, presentation, selection, and arrangement, are owned by Concentra, its licensors, or other providers of such material and are protected in all forms by intellectual property laws including without limitation, copyright, trademark, patent, trade secret, and any other proprietary rights.
Concentra's name, logo and all related names, logos, product and service names, designs, images and slogans are trademarks of Concentra or licensors. You must not use such marks without our prior written permission. Other names, logos, product and service names, designs, images and slogans mentioned or which appear on this Website are the trademarks of their respective owners. Use of any such property, except as expressly authorized, shall constitute a violation of the rights of the property owner and may be a violation of federal or other laws and could subject the violator to legal action.
You shall not modify copies of any materials from this site nor delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site. You must not access or use for any commercial purposes any part of the Website or any services or materials available through the Website.
If you print off, copy or download any part of our site in breach of these Terms, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. You have no right, title, or interest in or to the Website or to any content on the Website, and all rights not expressly granted are reserved by the Company. Any use of the Website not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other intellectual property laws.
We provide this Website for use only by persons located in Canada. This site is not intended for use in any jurisdiction where its use is not permitted. If you access the site from outside Canada, you do so at your own risk and you are responsible for compliance with local laws of your jurisdiction.
Disclaimer of Warranties
Your use of the Website, its content, and any services or items found or attained through the Website, is at your own risk. The Website, its content, and any services or items found or attained through the Website are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This does not affect any warranties that cannot be excluded or limited under applicable law.
Concentra nor its directors, officers, employees, agents or service providers makes any warranty, representation or endorsement with respect to the completeness, security, reliability, suitability, accuracy, currency or availability of the Website or its contents. Without limiting the foregoing, neither Concentra nor its respective directors, officers, employees, agents or service providers represents or warrants that the Website, its content, or any services or items found or attained through the Website will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that our site or the server that makes it available are free of viruses or other harmful components.
We cannot and do not guarantee or warrant that files or data available for downloading from the internet or the Website will be free of viruses or other destructive code. You are solely and entirely responsible for your use of the Website and your computer, internet and data security. To the fullest extent provided by law, we will not be liable for any loss or damage caused by denial-of-service attack, distributed denial-of-service attack, overloading, flooding, mailbombing or crashing, viruses, trojan horses, worms, logic bombs, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of the Website or any services or items found or attained through the Website or to your downloading of any material posted on it, or on any website linked to it.
Limitation on Liability
Under no circumstance will Concentra and its respective directors, officers, employees, agents, or service providers be liable for damages of any kind (including any direct, indirect, special, incidental, consequential, or punitive damages) arising out of or in connection with your use, or inability to use, reliance on, the Website, any linked websites or such other third party websites, nor any site content, materials, posting or information thereon.
Governing Law and Jurisdiction
The Website and these Terms will be governed by and construed in accordance with the laws of Saskatchewan and the federal laws of Canada applicable therein, without giving effect to any choice or conflict of law provision, principle or rule (whether of the laws of Saskatchewan or any other jurisdiction) and notwithstanding your domicile, residence or physical location.
Any action or proceeding arising out of or relating to this Website and under these Terms will be instituted in the courts of the province of Saskatchewan and/or the Federal Court of Canada, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such action or proceeding.
No waiver under these Terms is effective unless it is in writing and signed by an authorized representative of the party waiving its right. No failure to exercise, or delay in exercising, any right, remedy, power or privilege arising from these Terms operates, or may be construed, as a waiver thereof. No single or partial exercise of any right, remedy, power or privilege hereunder precludes any other or further exercise thereof or the exercise of any other right, remedy, power or privilege.
If any term or provision of these Terms is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of these Terms or invalidate or render unenforceable such term or provision in any other jurisdiction.
Our Privacy Principles
Concentra is dedicated to protecting your privacy and safeguarding your personal information.
Concentra's privacy management practices are developed to secure your trust and confidence and align to privacy laws governing our business. Protecting your privacy is fundamental to the way we do business.
Our Privacy Principles describe the type of personal information we may collect about you, how we use it, how it may be shared, our commitment to security, your rights and choices, and how you can contact us with questions about your privacy.
To view our Privacy Principles, please click on the following links:
Concentra Bank is a member institution of the Canada Deposit Insurance Corporation (CDIC). CDIC insures many types of savings against the failure of a financial institution that is a CDIC member. But, there are some savings that CDIC does NOT insure. Please see the “Eligible Concentra Products” list below for a complete listing of Concentra’s products eligible for CDIC coverage.
I just purchased a GIC and opened an account but I haven’t deposited any money yet. What rate will I receive?
You will receive the available rate you selected on the day you open the account; however, you have 10 days to deposit money to the account.
Can I buy a GIC with U.S. dollars?
Concentra does not offer U.S. dollar GICs at this time.
What if I don’t have a Concentra account?
You don’t need to be a Concentra account holder to buy a GIC. Once you buy a Concentra GIC, an account is created for you.
Do I pay any fees when I buy the GIC?
There are no fees to buy a GIC but make sure you read the Deposit Disclosure to understand what other types of fees are applicable.
What are the rates and terms?
You can see our rates and terms on the homepage of this website. Scroll down to see the table.
Do you offer variable interest rates?
Our rates on GICs are fixed. We do not offer variable interest rates at this time.
When is the interest paid?
The interest is paid or compounded annually based on your selection on the anniversary date of the GIC.
How do I get my money back when my GIC matures?
We will contact you prior to the maturity date to review your options and confirm your instructions.
Can I redeem my GIC before the maturity date?
Non-redeemable deposits cannot be redeemed before the maturity date. In special circumstances, a non-redeemable deposit may be redeemed. Transaction and interest penalties may apply. Contact Client Support if you have questions or wish to discuss your circumstances.
What happens to my GIC if I die?
Generally, when an account holder passes away their assets become part of their estate. The next of kin should contact our Client Support team. If possible, have the date of death and details of the account holder’s executor available.
If I don’t have the minimum amount can I contribute a little each month? In other words, do you offer pre-authorized debits or contributions?
Sorry, but we don’t offer pre-authorized debits or contributions to GICs at this time.
Will I be taxed on the earned interest?
Any interest earned on a GIC is taxable in the year it is paid or compounded.
How is my GIC protected?
Your GIC is eligible for protection through the Canada Deposit Insurance Corporation (CDIC). As a member of the CDIC, Concentra GICs are insured for the term of your deposit up to a maximum of $100,000.
Can I speak to an investment adviser before I purchase?
Our Client Support team is happy to provide general information on our products; however, they are not investment advisers and cannot provide personal financial advice.