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The Cookies We Set
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Online Terms and Conditions of Website Use and Access
Acceptance of Terms
The terms "Concentra" or "us" or "we" refer to the owner of this Website, Concentra Bank, a Schedule I bank organized under the laws of Canada, with its registered office located in Saskatoon, Saskatchewan, and its wholly owned subsidiary, Concentra Trust, a federal trust company organized under the laws of Canada, with its registered office located in Saskatoon, Saskatchewan. The term "you" refers to the user or viewer of this Website.
Modification of Terms
We maintain the right in our sole discretion to revise and update these Terms from time to time. Any and all such modifications are effective immediately upon publishing and apply to all access to and continued use of the Website. You agree to review the Terms each time you use the Website to be aware of any such modifications. Your continued use of the Website shall be your acceptance of these modifications.
Modification of Content
The information and material on this Website may be changed, withdrawn or terminated at any time in our sole discretion without notice. We will not be liable if, for any reason, all or any part of the Website is restricted to users or unavailable at any time or for any period.
Third Party Websites
For your convenience, this Website may provide links or pointers to third party sites. We make no representations about any other websites that may be accessed from this Website. If you choose to access any such sites, you do so at your own risk. We have no control over the contents of any such third party sites, and accept no responsibility for such sites or for any loss or damage that may arise from your use of them. You are subject to any terms and conditions of such third party sites.
Our site must not be framed on any other site, unless you obtain our prior consent. We reserve the right to withdraw linking permission without notice. You will cooperate with us in immediately stopping any unauthorized framing or linking.
No Reliance on Content
The content on our Website is provided for general information purposes only. It is not intended to be specific advice regarding legal, accounting, financial, or tax matters on which you should rely. You must obtain more specific or professional advice before taking, or refraining from, any action or inaction on the basis of the content on our site.
We make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date. Your use of the Website is at your own risk, for which we shall not be liable, and it shall be your sole responsibility to ensure that any products, services or information available through this Website are suitable for your specific requirements.
Your Use of Website
You are responsible for obtaining your own access to the Website and for the Website's availability and performance. You are required to ensure that all persons who access the Website through your internet connection are aware of these Terms and comply with them. You are responsible for any security breaches or performance issues relating to accessing the Website.
You are prohibited from attempting to circumvent and from violating the security of this Website, including without limitation: (a) accessing content and data that is not intended for you; (b) attempting to breach or breaching the security and/or authentication measures which are not authorized; (c) restricting, disrupting or disabling service to users, hosts, servers or networks; (d) illicitly reproducing TCP/IP packet header; (e) disrupting network services and otherwise disrupting Website owner's ability to monitor the Website; (f) using any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying any of the material on the Website; (g) introducing any malware, including viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful; (h) attacking the Website via a denial-of-service attack, distributed denial-of-service attack, spoofing, flooding, mailbombing or crashing; and (i) otherwise attempting to interfere with the proper working of the Website.
As a condition of your access and use, you agree that you may use the Website only for lawful purposes and in accordance with these Terms. Without limiting the foregoing, you agree that your use of the Website shall not:
provide any false, inaccurate or misleading information; or
engage in any other conduct which, as determined by us, may harm Concentra or expose it to liability.
As a financial institution, Concentra understands first-hand the paramount importance of preserving data integrity and confidentiality; we employ industry-accepted standards in our web applications to preserve the security of information transferred to us through these channels. These measures include, but are not necessarily limited to, 128-bit secure socket layer encryption, security certificates, user authentication and web sessions.
Any unprotected electronic communication over the Internet is, as with communication via other mediums (e.g. cellular phones, post office mail, Social Media Pages), not secure or confidential, subject to possible interception or loss, and possible alteration. You should not send any confidential, proprietary or sensitive information about you or others via these mediums. Concentra Bank is not responsible for and will not be liable to you or any one else for any damages in connection with an email, text message, comment, post or any other electronic message sent by you to Concentra Bank, or an email, text message, comment post or any other electronic message sent by Concentra Bank to you.
To access some features of the Website, you may have to register for a user account. When registering for your user account, you must provide accurate and complete information. You are solely responsible for the activity that occurs on your user account, and you must keep your account password secure. You must notify Concentra immediately of any breach of security of any kind or unauthorized use of your user account.
Although Concentra Bank will not be liable for your losses caused by any unauthorized use of your user account, you may be liable for the losses of Concentra Bank or others due to such unauthorized use.
Intellectual Property Rights and Ownership
You understand and agree that the Website and its entire contents, features, and functionality, including but not limited to all information, software, code, text, displays, graphics, photographs, video, audio, design, presentation, selection, and arrangement, are owned by Concentra, its licensors, or other providers of such material and are protected in all forms by intellectual property laws including without limitation, copyright, trademark, patent, trade secret, and any other proprietary rights.
Concentra's name, logo and all related names, logos, product and service names, designs, images and slogans are trademarks of Concentra or licensors. You must not use such marks without our prior written permission. Other names, logos, product and service names, designs, images and slogans mentioned or which appear on this Website are the trademarks of their respective owners. Use of any such property, except as expressly authorized, shall constitute a violation of the rights of the property owner and may be a violation of federal or other laws and could subject the violator to legal action.
You shall not modify copies of any materials from this site nor delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site. You must not access or use for any commercial purposes any part of the Website or any services or materials available through the Website.
If you print off, copy or download any part of our site in breach of these Terms, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. You have no right, title, or interest in or to the Website or to any content on the Website, and all rights not expressly granted are reserved by the Company. Any use of the Website not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other intellectual property laws.
We provide this Website for use only by persons located in Canada. This site is not intended for use in any jurisdiction where its use is not permitted. If you access the site from outside Canada, you do so at your own risk and you are responsible for compliance with local laws of your jurisdiction.
Disclaimer of Warranties
Your use of the Website, its content, and any services or items found or attained through the Website, is at your own risk. The Website, its content, and any services or items found or attained through the Website are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This does not affect any warranties that cannot be excluded or limited under applicable law.
Concentra nor its directors, officers, employees, agents or service providers makes any warranty, representation or endorsement with respect to the completeness, security, reliability, suitability, accuracy, currency or availability of the Website or its contents. Without limiting the foregoing, neither Concentra nor its respective directors, officers, employees, agents or service providers represents or warrants that the Website, its content, or any services or items found or attained through the Website will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that our site or the server that makes it available are free of viruses or other harmful components.
We cannot and do not guarantee or warrant that files or data available for downloading from the internet or the Website will be free of viruses or other destructive code. You are solely and entirely responsible for your use of the Website and your computer, internet and data security. To the fullest extent provided by law, we will not be liable for any loss or damage caused by denial-of-service attack, distributed denial-of-service attack, overloading, flooding, mailbombing or crashing, viruses, trojan horses, worms, logic bombs, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of the Website or any services or items found or attained through the Website or to your downloading of any material posted on it, or on any website linked to it.
Limitation on Liability
Under no circumstance will Concentra and its respective directors, officers, employees, agents, or service providers be liable for damages of any kind (including any direct, indirect, special, incidental, consequential, or punitive damages) arising out of or in connection with your use, or inability to use, reliance on, the Website, any linked websites or such other third party websites, nor any site content, materials, posting or information thereon.
Governing Law and Jurisdiction
The Website and these Terms will be governed by and construed in accordance with the laws of Saskatchewan and the federal laws of Canada applicable therein, without giving effect to any choice or conflict of law provision, principle or rule (whether of the laws of Saskatchewan or any other jurisdiction) and notwithstanding your domicile, residence or physical location.
Any action or proceeding arising out of or relating to this Website and under these Terms will be instituted in the courts of the province of Saskatchewan and/or the Federal Court of Canada, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such action or proceeding.
No waiver under these Terms is effective unless it is in writing and signed by an authorized representative of the party waiving its right. No failure to exercise, or delay in exercising, any right, remedy, power or privilege arising from these Terms operates, or may be construed, as a waiver thereof. No single or partial exercise of any right, remedy, power or privilege hereunder precludes any other or further exercise thereof or the exercise of any other right, remedy, power or privilege.
If any term or provision of these Terms is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of these Terms or invalidate or render unenforceable such term or provision in any other jurisdiction.
Concentra Bank and its wholly owned subsidiary, Concentra Trust, (together Concentra) continually try to deliver products and service levels that satisfy and, wherever possible, exceed your expectations. We recognize that in a given instance we could be perceived as falling short of your expectations. In those situations, we want you to contact us so that we have the opportunity to correct any deficiencies. For this reason, we have developed a process to assist you in obtaining a satisfactory response to any such concerns or complaints you feel should be brought to our attention. We will both benefit from discussing these matters.
It is much easier to deal with issues immediately following the event. No matter where you communicate your concern in Concentra, you can anticipate a response within five business days of our receiving your communication. Where the issue is complex, the actual resolution may take longer than the five business days.
Understanding Your Concerns
Before communicating your concern, it would be beneficial if you have all of the pertinent information and documents available. This would assist in clarifying the nature of the problem and allow us to respond to your concern without undue delay.
Communicating Your Concern
We can best respond if your first contact is directed to our Client Support Representatives at:
Generally, these individuals will be in the best position to determine the facts and address your concern without undo delay.
If you feel you have not obtained a satisfactory answer, ask to speak with the individual's Manager. Your concern will be reviewed immediately.
Whenever you feel that a concern has not been properly addressed, you are encouraged to communicate directly with our Complaints Liaison Officer at our Corporate Office. This may be done in writing to:
Complaints Liaison Officer
333 3rd Ave N
Saskatoon SK S7K 2M2
Fax: (306) 652-7614 Email
We are pleased to report that from January to December 2020, our Client Support Representatives were able to successfully address all concerns raised by our customers. As a result, our Complaints Liaison Officer was not engaged on any matters requiring additional consideration.
Concentra Bank is committed to deliver exceptional customer service and address customer concerns at the earliest opportunity.
The Ombudsman for Banking Services and Investments
You have the option of escalating your complaint to the Ombudsman for Banking Services and Investments (OBSI) if you are not satisfied with our final response, or if we are unable to resolve your complaint within 90 days of receiving it.
OBSI is an independent and impartial service which resolves disputes between its participating banking and investment firms and their customers if they can’t solve them on their own. Its services are free to consumers.
For more information on matters governed by the OBSI, please contact by telephone at 1-888-451-4519 or view the website at www.obsi.ca.
Matters can be referred to OBSI in writing at:
Ombudsman for Banking Services and Investments (OBSI)
20 Queen Street West, Suite 400
P.O. Box 8
Toronto ON M5H 3R3
The Financial Consumer Agency of Canada
The Financial Consumer Agency of Canada (FCAC) supervises federally-regulated financial institutions, such as Concentra, to ensure they comply with federal consumer protection laws. The FCAC also helps educate consumers and monitors industry codes of conduct and public commitments designed to protect the interest of consumers.
These consumer protection laws cover a variety of operating practices that directly affect our customers. For example, financial institutions must provide you with information about their fees and charges as they relate to:
a deposit account,
the disclosure of or manner of calculating the cost of borrowing involving a loan, or
a payment, credit or charge card.
For more information on regulatory issues governed by the FCAC, please contact by telephone 1-866-461-3222 or view the website at www.fcac-acfc.gc.ca
Regulatory complaints should be addressed in writing to:
Financial Consumer Agency of Canada
6th Floor, Enterprise Building
427 Laurier Ave. West
Ottawa ON K1R 1B9
Each complaint will be assessed by the FCAC on a case-by-case basis to determine whether a compliance issue exists and if so, the necessary action to be taken.
Concentra Banque et sa filiale en propriété exclusive, la Société de fiducie Concentra (ensemble Concentra) s’efforcent continuellement d’offrir des produits et des services qui répondent et, si possible, dépassent vos attentes. Nous reconnaissons qu’il puisse arriver des situations qui vous laissent l’impression que nous n’avons pas répondu à vos attentes. En ces circonstances, nous souhaitons que vous communiquiez avec nous afin que nous puissions apporter les correctifs nécessaires. C’est la raison pour laquelle nous avons établi un processus afin de vous aider à obtenir une réponse satisfaisante à l’égard de toute préoccupation ou de toute plainte que vous souhaitez porter à notre attention. En faisant preuve d’ouverture sur ces questions, les deux parties seront avantagées.
Prompt traitement des questions
Il est plus facile de régler des problèmes peu de temps après qu’ils se sont manifestés. Peu importe l’endroit où vous avez communiqué vos préoccupations au sein de Concentra, vous pouvez vous attendre à recevoir une réponse dans les cinq jours ouvrables à partir de la date de réception de votre communication. Lorsqu’il s’agit d’une question complexe, il pourrait s’écouler plus de cinq jours ouvrables avant d’en arriver à une résolution.
Comprendre vos préoccupations
Avant de nous communiquer vos préoccupations, il serait avantageux de vous munir de tous les renseignements et documents pertinents à votre disposition. Cela aura pour effet de clarifier la nature du problème et de nous permettre de répondre à vos préoccupations le plus rapidement possible.
Communiquer vos préoccupations
La meilleure façon de nous communiquer vos préoccupations est de vous adresser d’abord à nos représentants du service à la clientèle au :
En général, ces personnes sont les plus aptes à déterminer les faits et à répondre à vos attentes sans délai excessif.
Si vous n’avez pas obtenu de réponse satisfaisante, demandez à vous adresser au supérieur de la personne concernée. Votre dossier sera examiné immédiatement.
Nous vous invitons à communiquer directement avec notre agente de liaison en matière de plaintes à notre bureau administratif, dès vous estimez qu’une préoccupation n’a pas été prise en charge adéquatement. Vous pouvez le faire par écrit en vous adressant à:
Concentra a une politique en matière de plaintes que vous pouvez consulter.
L’ombudsman des services bancaires et d’investissement
Il vous est possible d’acheminer votre plainte à l’ombudsman des services bancaires et d’investissement (OSBI) si vous êtes insatisfait de notre réponse finale, ou si nous ne sommes pas en mesure de résoudre votre plainte dans un délai de 90 jours à partir de la date de sa réception.
L’OSBI est un service indépendant et impartial dont le rôle est de résoudre les conflits entre ses entreprises participantes du domaine bancaire et des investissements et leurs clients s’ils ne peuvent le faire eux-mêmes. Ses services sont offerts gratuitement aux clients.
Pour plus de renseignements sur les questions qui relèvent de l’OSBI, veuillez composer le 1-888-451-4519 ou consultez le site Web à www.obsi.ca/fr/home.
On peut soumettre des questions par écrit à l’OSBI à :
Ombudsman des services bancaires et d’investissement (OSBI) 20, rue Queen Ouest, bureau 2400 C.P. 8 Toronto ON M5H 3R3
L’Agence de la consommation en matière financière du Canada
L’Agence de la consommation en matière financière du Canada (ACFC) supervise les établissements financiers régis par le gouvernement fédéral, tels que la Financière Concentra, afin de s’assurer qu’elles se conforment aux lois fédérales en matière de protection des consommateurs. De plus, l’ACFC aide à renseigner les consommateurs et exerce une surveillance des codes de conduite et des engagements publics de l’industrie conçus pour protéger les intérêts des consommateurs.
Ces lois en matière de protection des consommateurs couvrent divers modes de fonctionnement qui touchent directement les consommateurs. Par exemple, les établissements financiers doivent vous fournir les renseignements concernant leurs frais relativement à :
un compte de dépôt,
la divulgation du coût d’emprunt lié à un prêt ou le mode de calcul employé, ou
une carte de paiement ou de crédit.
Pour plus de renseignements sur des questions de réglementation relevant de l’ACFC, veuillez composer le 1-866-461-3222 ou consultez le site Web à http://www.fcac-acfc.gc.ca/Fra/Pages/home-accueil.aspx
Les plaintes relatives à la réglementation doivent être adressées par écrit à :
Agence de la consommation en matière financière du Canada 6e étage, édifice Enterprise 427 avenue Laurier Ouest Ottawa ON K1R 1B9
Chaque plainte sera évaluée par l’ACFC au cas par cas afin de déterminer s’il s’agit d’un problème de conformité; le cas échéant, les mesures nécessaires seront prises.
The Bank Act requires banks to inform customers in plain language that coercive tied selling is prohibited.
Concentra will not put undue pressure on, or coerce, a person to obtain a product or service from a particular person, including Concentra or any of its partners or affiliates, as a condition for obtaining another product or service from Concentra.
For clarity, it is not considered undue pressure, coercion, or tied selling for Concentra to offer a product or service to a person on more favourable terms or conditions than it would otherwise offer, where the favourable terms are offered on the condition that the person obtain another product or service from any particular person, including Concentra or any of its partners or affiliates.
Joint Accounts and Power of Attorneys are helpful tools used in certain situations to allow an individual to meet their financial needs with the assistance of another. There is a variety of situations when people consider a Power of Attorney and/or Joint Bank Account. In some cases it’s because there are health concerns and in others it’s a matter of convenience.
What is a Power of Attorney? A Power of Attorney is a legal document that you sign to give one person, or more than one person, the power to manage your money and property on your behalf. In most of Canada, the person you appoint is called an “attorney.” That person does not need to be a lawyer.
What is a joint bank account? Joint accounts are bank accounts in which two or more people have ownership rights over the same account. These rights include the right for all account holders to deposit, withdraw, or deal with the funds in the account, no matter who puts the money into the account.
For some people, joint accounts and powers of attorney are helpful tools that allow them to have peace of mind, knowing there is a plan for the future if they encounter health challenges. However, joint accounts and powers of attorney can be used when you are perfectly healthy, too.
It is important that you understand these tools and how and when you may want them to be a part of your financial plan as there are advantages and risks associated with each tool.
At Concentra, we are committed to making things easy and accessible for our clients who are seniors. We want to ensure that we have communication materials that meet the needs of seniors and their unique needs.
We believe everyone should have equal access to services and information. Concentra always strives to do better. Please do not hesitate to contact one of our client support representatives if you need publicly available information, accessible product and service information, or if you have feedback for us on how we can further improve accessibility:
a brochure explaining the benefits and risks of Power of Attorneys and Joint Bank Accounts
The Code of Conduct for the Delivery of Banking Services to Seniors (the Code) was introduced in July 2019. Concentra Bank adopted the Code to better serve and meet the needs of our senior customers. The Code requires that Banks must publish an annual report on the steps taken to support each principle of the Code and other steps taken to improve the delivery of banking services to seniors.
Concentra is dedicated to protecting your privacy and safeguarding your personal information.
Concentra's privacy management practices are developed to secure your trust and confidence and align to privacy laws governing our business. Protecting your privacy is fundamental to the way we do business.
Our Privacy Principles describe the type of personal information we may collect about you, how we use it, how it may be shared, our commitment to security, your rights and choices, and how you can contact us with questions about your privacy.
At the time you request to begin a relationship with us and during the course of our relationship, we may collect personal, financial and other information that you or your authorized representative provide to us and we obtain from others within or outside of Concentra, including through the products and services you use. The information we ask for depends on which product or service you want.
Most of the information is collected when you interact with us, for example, when you:
Apply for, or provide a guarantee for, a product or service;
Communicate and or interact with us; or
Sign-up for special offers, one of our webinars or complete a survey.
In some instances, we may receive information from you through a Concentra referral partner, originator, or agent on our behalf (e.g., credit unions, nominee organizations, brokers, financial advisors) or your employer in the instance of an employer offered registered plan.
With your consent, we may also collect financial and other information about you from a variety of sources, including:
References you have provided to us;
Credit bureaus; and
Other financial institutions.
We may also collect personal information about you from third parties in accordance with their respective terms and conditions and/or privacy policies. Obtaining information about you from third parties helps us to assess your eligibility for our products and services.
Examples of third parties that may share personal information with us may include:
Third party verification services;
Credit reporting agencies; and
Publicly available sources such as telephone directories, newspapers, social media or internet sites, and from government agencies, registries or public records.
We will ask you to provide information that enables us to complete your request, to provide better service or to offer you products and services we believe you might be interested in.
Information About You
Information essential for fulfilling most requests and applications for our products and services includes:
Information establishing your identity and meet our regulatory obligations for verification of identity, such as your name, address, phone number, date of birth, identity documents (e.g., driver’s license or documents verifying your name and address or your name and date of birth or your name and confirmation of a financial account), principal business or occupation, intended use of the funds of the account, whether you are a Politically Exposed Person, or a Head of an International Organization (or a family member or close associate of one);
Information required for regulatory reporting, such as your tax residency in a jurisdiction other than Canada, or your social insurance number (SIN) (Your SIN is required for products which earn investment income (e.g., GIC, Registered Plans) in order to comply with the Canada Revenue Agency’s income reporting requirements. Providing your SIN for credit products, or when applying for products that do not earn investment income, is optional) or information required to create and administer registered plans and apply for federal and provincial grants;
Information to authenticate your identity when you contact us, such as knowledge-based information (e.g., date of birth, address, account number);
Information you provide on an application for the provision of our products and services, such as your annual income, investments, account balances, financial liabilities, transaction history;
Information you provide during communication with us which may include family details, life events, goals, and issues you may have encountered;
Information related to transactions, arising from your relationship with and through us;
Information about financial behavior such as your payment history and credit worthiness to assess your eligibility for any credit product or loan; and
Information pertaining to business clients such as your business name, business model (e.g., sole proprietorship, partnership, corporation) business address, business phone number, industry type, financial status, declaration of tax residence and detail(s) on the owner(s), director(s) and signing authority(ies).
Information we collect during our interactions with you
Over the Phone – We may monitor and/or record your telephone discussions with our representatives to enhance customer service and to confirm our discussions with you.
Through the Internet – When you are using our website, we may monitor and/or record your browsing habits to help analyze website usage. When communicating with us through social media, we may monitor and/or record our discussions to enhance customer service and to confirm our discussions with you.
Through Email - When you send us an email or when you ask us to respond to you by email, we obtain your email address and any information you have included in the email. We use your email address to acknowledge your comments and/or reply to your questions, and we may store your communication and our reply in case we correspond further.
For your protection, we recommend that you do not send confidential information or personal information via email unless you have encryption technology or are able to password protect your email or attached documents as email is not a secure method of communication.
If you receive an email claiming to be from Concentra that you believe to be fraudulent, do not respond and do not open or click any links or open attachments contained within the email. Please notify us immediately by contacting our Client Support Centre at 1-800-788-6311 or by email and delete the suspicious email.
We may obtain your consent to collect, use, disclose and share your information in different ways, depending on the situation and the sensitivity of the information.
Express consent may be obtained verbally, online or in writing from you (e.g, our application forms and agreements you enter into). Implied consent may be obtained through your use of a product or service, or when you approach us to obtain information, inquire about or apply for products, or services from us.
There are limited situations permitted by privacy legislation or required by law where we may be required to disclose personal information without your knowledge or consent (e.g., disclosure to a government institution that has made a request for the information, identified its lawful authority to obtain the information and indicated that the disclosure is requested for the purpose of enforcing legislation). Please refer to our Sharing Your Information section for more information.
Under no circumstances do we ever sell any customer personal information. Also, we do not release information to others, including spouses, relatives or friends, without your written authorization.
We ask you for information to enable us to complete your request and to establish and serve you as our customer. We collect the information we need and only use it for the purposes explained to you.
When you apply for a new product or service we will indicate in the application or agreement how we intend to use your information. We will indicate clearly which information would help us to serve you but is optional for you to provide.
We may use your personal information for the purposes communicated to you at the time of collection or in your agreement(s) with us, including:
To provide you with the products and services requested;
To fulfil contractual obligations covered in agreements you have entered into with us;
To meet legal and regulatory requirements (e.g., Income Tax Act, the Proceeds of Crime (Money Laundering) and Terrorist Financing Act, Criminal code, Federal and Provincial Consumer Protection legislation, Guidelines issued by Financial Transactions and Reports Analysis Centre of Canada ("Fintrac"), Office of the Superintendent of Financial Institutions ("OSFI"), Office of the Privacy Commissioner of Canada ("OPC"), and the Financial Consumer Agency of Canada ("FCAC");
To verify your identity and to authenticate you when you contact us;
For legitimate business purposes. Using your personal information helps us to operate and improve our business and minimize any disruption to the services that we may offer to you;
To communicate to you any benefit, feature and other information about products and services you have with us;
To better understand your financial situation and determine your eligibility for products and services we offer;
Where we are processing information based on your consent;
For the establishment, exercise or defence of legal claims or proceedings;
For the purpose of fraud, crime prevention, suppression or detection;
To manage our risks and operations; and
If we have your social insurance number, and you hold a product generating income, we may use it for tax related purposes and share it with the appropriate government agencies. With your consent, we may also share it with credit reporting agencies as an aid to identify you.
We may use your personal information for additional uses, including:
We may communicate with you through various channels including telephone, facsimile and mail using the contact information you have provided. We will communicate with you by email only if you have requested us to do so. For your protection, we recommend you do not send confidential information or personal information via email unless you have encryption technology or are able to password protect your email or attached documents as email is not a secure method of communication;
We may wish to send to you information, which may be of interest to you, on other products and services that we offer and of third parties we select. We will only send you information on products and services in accordance with the choices you have made;
If you deal with multiple Concentra companies (e.g., Concentra Bank and Concentra Trust), we may, where not prohibited by law, consolidate all information to better manage our relationship with you and our business; and
We may create statistical and anonymized reports, analysis and predictive models, rules and insights using information about you and other customers. The information in these reports is not personal and cannot be used to identify you.
If for any reason your information is required to fulfill a different purpose than that of your original intent, we ask for your consent before we proceed.
Under certain circumstances, your personal information may be shared among Concentra companies or other third parties.
Concentra Bank and Concentra Trust
We may share information within Concentra (Concentra Bank and Concentra Trust) to manage your total relationship with us and assist us in helping you achieve your financial goals. It's part of building and maintaining a positive advice-based relationship with you. We may share this information to better understand your financial needs and to provide products and services we believe may interest you.
This is only done in line with your choices unless the information doesn't identify you specifically. In order to understand when you can withdraw your consent to sharing of information, please refer to our "Your Choices" section.
Access to your information is restricted to authorized employees who have a legitimate business purpose for using it. For example, when you call us or visit our office, designated employees will access your information to verify that you are the account-holder and to assist you in fulfilling your financial requests.
Unauthorized use and/or disclosure of client information by an employee of Concentra is strictly prohibited. All employees are required to maintain the confidentiality of client information at all times.
Concentra referral partners, service partners, or agents who act on our behalf
We may be required to provide reports to referral partners or agents who we have engaged to act on our behalf. We only provide the information necessary to fulfil our contractual referral or agency obligations and we require them to protect the information in a manner consistent with our privacy policies and security practices. Referral partners or agents are generally organizations that you have a primary relationship with.
We may engage service partners to conduct administration processes on our behalf. We only provide the information necessary for them to perform the services they have been specifically engaged to undertake for us. We conduct due diligence respecting privacy and security when engaging with a new service partner and we contractually require them to protect the information in a manner consistent with our privacy policies and security practices.
Outside Service Suppliers
We may engage service providers to perform specialized services on our behalf such as software support or data hosting. We only provide the information necessary for them to perform the services they have been specifically engaged to undertake for us. We conduct due diligence respecting privacy and security when engaging with a new service partner and we contractually require them to protect the information in a manner consistent with our privacy policies and security practices.
Other Third Parties
We will only share your information with other third parties with your consent, as indicated under your account agreement and accepted terms and conditions, or under the following special circumstances where we are permitted by privacy legislation or required by law to disclose information without your knowledge or consent:
To respond to valid and authorized information requests from domestic and international authorities;
As permitted or required by law, to comply with laws, regulations, subpoena or court order;
For the purposes of fraud or crime prevention, suppression or detection;
To protect the personal safety of employees, clients or other third parties on Concentra property; or
To protect our assets and interests, to help us collect a debt owed to us by you, or to manage or settle any actual or potential loss in the case of a breach of agreement or contravention of the law.
Countries to Which We Transfer Your Information
Your personal information may be transmitted through, stored or processed in countries other than your home country, in which case the information is bound by the laws of these countries.
When we engage with a service provider that may require a transmission or transfer of your personal information to a country other than Canada, we conduct due diligence on the applicable legislative frameworks respecting privacy as well as the service providers privacy and security practices and we contractually require them to protect the information in a manner consistent with our privacy policies and security practices.
You have our commitment that we will treat your personal, business and financial information with the same standard of care as we treat our own confidential information of a similar nature. Concentra employs a diverse range of technologies and security safeguards to ensure the safety, confidentiality and integrity of your information and to protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We protect personal information regardless of the form in which it is held (e.g., hard or electronic copy).
Concentra employees understand the policies and procedures for protection of customer personal information. As a condition of employment, our employees are required to sign an Oath of Office and Confidentiality including a commitment to keep an individual's personal information in strict confidence as well as receiving annual privacy training.
All third party service providers that may have access to personal information held by Concentra are required to go through a due diligence process to ensure they can meet the same standards we adhere to when it comes to safeguarding your personal information. We also include obligations for privacy and security in our contracts with our third party service providers. Our third party service providers are monitored throughout the duration of the relationship to ensure that standards are being maintained.
Concentra has a Chief Privacy Officer to address client and employee concerns and ensure that Concentra policy and procedure align with privacy requirements and our commitment to security.
The security of the confidential information we hold is important to Concentra and there are many controls in place, such as up-to-date information security policies, procedures, information management and technology service delivery, and enterprise architecture.
To further protect sensitive information, an extensive security program is in place that includes physical facility access control, event management and audit, intrusion protection, virus protection, vulnerability scanning, as well as numerous other deterrent and detection methods.
Concentra periodically engages external information technology security-certified consultants to review internal controls and benchmark to industry standards. This process confirms that the security procedures and practices used by Concentra protect systems from potentially malicious activities. Additionally, this effort identifies opportunities to reinforce Concentra's intrusion detection processes.
Concentra retains personal information only as long as necessary to provide the products and services you have engaged us for or for other legitimate purposes such as complying with our legal obligations, resolving disputes or enforcing our agreements. Concentra has guidelines and procedures in place respecting the retention of information to meet our regulatory and legal obligations.
Concentra Bank 333 – 3rd Avenue North, Saskatoon, SK S7K 2M2 Email
To avoid delays in obtaining your information, please provide sufficient detail to permit us to identify you and the specific information you are requesting. Do not provide personal information in an email unless you are able to send it securely. In some circumstances, a reasonable fee may be required to provide access.
We will endeavor to respond to your access request in a reasonable time and, at a minimum, within 30 days of receiving your request unless circumstances require an extension. If an extension is required, we will advise you of the reasons for the extension and advise you of the new time limit.
In certain situations, we may not be able to provide access to all the personal information we hold about you or disclosures that were made (e.g., if we are restricted by law or the request falls within an exception in our governing privacy legislation). If this occurs, we will advise you of the reasons for the restriction subject to any legal or regulatory limitations.
If you think information we have about you is incorrect or incomplete, you can ask for amendments or additions to your personal information. As we make decisions based on the information we have, we encourage you to help us keep your information current.
We collect, use and share your information while providing a product or service to you in accordance with our privacy principles and our legal obligations.
In some cases you may have provided your consent for optional purposes such as our informing you of Concentra products and services that may be of interest to you or to share with Concentra partner organizations that may assist you in meeting your financial goals.
You can withdraw your consent to using or sharing your personal information for these optional purposes any time without impacting the service we provide to you or effecting the relationship we have with you.
If you wish to withdraw your consent to ways in which we use or process your information that may limit our ability to provide you with certain products or services that require the use or sharing of your information, we will reach out to you to discuss the implications of such a withdrawal.
If you do not wish to receive promotional materials from us, or you do not want your personal information shared with Concentra partner organizations that you have previously consented to please contact our Client Support Centre at 1-800-788-6311 or by email.
"Concentra" refers to Concentra Bank and its affiliates, including (without limitation), Concentra Trust, a wholly-owned subsidiary of Concentra Bank.
"Politically Exposed Person" (PEP) is an individual who holds, or has held one of the following offices or positions in or on behalf of Canada or a foreign country/state: a head of state or government; a member of the executive council of government or a member of a legislature; a deputy minister (or equivalent); an ambassador or ambassador's attaché or counsellor, a military general (or higher rank), a president of a state owned company or bank, a head of a government agency, a judge, a leader or president of a political party in a legislature, or the mayor of a Canadian city or town. A domestic PEP ceases to be a PEP within 5 years of leaving office.
"Head of an International Organization" (HIO) is an individual who is either: 1) the leading officer of an international organization established by the governments of states (such as the United Nations); or 2) the head of an institution established by an international organization (such as the World Health Organization). HIOs cease to be HIOs upon leaving office.
"Family" includes parent, spouse or common law partner, child, sibling (including half-siblings), spouse or common-law partner's parents.
"Close Associate" is any individual that is reasonably known to be a close associate of a PEP/HIO.
Accessibility at Concentra
We want to make your experience with us easy and accessible. We understand some customers face barriers and we are committed to providing access to our products, services and website.
There are a number of features on your computer and mobile device to help with your online experience. For example, the following actions can really improve features on your computer and mobile device.
Increase the font size on your screen
Magnify the content on your screen
Enable high-contrast text
Having the words on the screen read out loud to you
Chose the appropriate link for your operating system below. This where you can modify system colours, text size, mouse pointers or to activate the text-to-speech function.
We believe everyone should have equal access to services and information. Concentra always strives to do better. Please do not hesitate to contact one of our client support representatives if you need publicly available information, accessible product and service information, or if you have feedback for us on how we can further improve accessibility:
Concentra Bank is a member institution of the Canada Deposit Insurance Corporation (CDIC). CDIC insures many types of savings against the failure of a financial institution that is a CDIC member. But, there are some savings that CDIC does NOT insure. Please see the “Eligible Concentra Products” list below for a complete listing of Concentra’s products eligible for CDIC coverage.
I just purchased a GIC and opened an account but I haven’t deposited any money yet. What rate will I receive?
You will receive the available rate you selected on the day you open the account; however, you have 10 days to deposit money to the account.
Can I buy a GIC with U.S. dollars?
Concentra does not offer U.S. dollar GICs at this time.
What if I don’t have a Concentra account?
You don’t need to be a Concentra account holder to buy a GIC. Once you buy a Concentra GIC, an account is created for you.
Do I pay any fees when I buy the GIC?
There are no fees to buy a GIC but make sure you read the Deposit Disclosure to understand what other types of fees are applicable.
What are the rates and terms?
You can see our rates and terms on the homepage of this website.
Do you offer variable interest rates?
Our rates on GICs are fixed. We do not offer variable interest rates at this time.
When is the interest paid?
The interest is paid or compounded annually based on your selection on the anniversary date of the GIC.
How do I get my money back when my GIC matures?
We will contact you prior to the maturity date to review your options and confirm your instructions.
Can I redeem my GIC before the maturity date?
Non-redeemable deposits cannot be redeemed before the maturity date. In special circumstances, a non-redeemable deposit may be redeemed. Transaction and interest penalties may apply. Contact Client Support if you have questions or wish to discuss your circumstances.
What happens to my GIC if I die?
Generally, when an account holder passes away their assets become part of their estate. The next of kin should contact our Client Support team. If possible, have the date of death and details of the account holder’s executor available.
If I don’t have the minimum amount can I contribute a little each month? In other words, do you offer pre-authorized debits or contributions?
Sorry, but we don’t offer pre-authorized debits or contributions to GICs at this time.
Will I be taxed on the earned interest?
Any interest earned on a GIC is taxable in the year it is paid or compounded.
How is my GIC protected?
Your GIC is eligible for protection through the Canada Deposit Insurance Corporation (CDIC). As a member of the CDIC, Concentra GICs are insured for the term of your deposit up to a maximum of $100,000.
Can I speak to an investment adviser before I purchase?
Our Client Support team is happy to provide general information on our products; however, they are not investment advisers and cannot provide personal financial advice.